Terms & Conditions
Welcome to the BeMystique website (the "Website") an online service of Mystique Group DMCC ("BeMystique"), which sells women's and men's clothing and accessories (the "Products"). By entering the Website, you hereby agree to these terms and conditions (the "Terms"). These Terms may change from time to time, therefore, please review these carefully prior to making any purchase.
MAKING A PURCHASE
When you make a purchase through the Website, you are offering to buy Product(s) for the price stated, subject to these Terms.
All orders are subject to acceptance by BeMystique and Product availability.
Great care has been taken to ensure that the Products displayed on the Website mirror a store shopping experience, however, color clarity may vary from device to device, therefore, BeMystique cannot guarantee that the Products are identical to those viewed online.
PLACING AN ORDER
The Website contains an instructive guide through the process of placing an order.
In order to be able to place an order on the Website, you will either need to create an account or proceed as a guest. By creating an account with us, you will enjoy the following benefits:
- 10% discount on your first purchase
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and Card/Account (as defined below) details so you can shop even quicker in future.
Placing an order for any selected Product occurs by clicking on the [Confirm Order] button at the end of the on-line order process.
Once you have placed your order, you will receive an email confirming the exact details of your order and the value of your order that has been debited from your Card/Account (as defined below).
Unless otherwise notified, BeMystique's acceptance of your order occurs when you receive the above mentioned confirmation e-mail. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside BeMystique's control, which may result in you having not received that email in a timely manner.
Please note that while BeMystique strives to maintain availability of the Products listed on the Website, there may be occasions due to circumstances beyond BeMystique's control, when certain Products are not available. In this case, you will receive an email informing you of such situation and you will be informed of the earliest possible delivery date of such unavailable Product(s) and given the option to await such delivery or cancel the order for such Product(s) and obtain a full refund therefor.
BeMystique reserves the right to reject any offer to purchase by you at any time and at our sole discretion, including if:
- the Product that you have ordered is out of stock;
- we are unable to obtain authorization for your payment; and/or
- we identify a Product or pricing error.
If you require any information regarding your order(s), please contact Customer Care on firstname.lastname@example.org.
PRICING & OTHER COSTS
On the Website you are given an opportunity to select your preferred currency. You may choose between US Dollar, UAE Dirham and other currencies that may be available on the Website from time-to-time. Currency settings are located in the top right corner of the Website page. The conversion between USD to AED is fixed at 3.68 AED and AED to USD at 0.28 USD.
Prices are provided on the Website without any taxes or import duties. For customers in the United Arab Emirates, the relevant amount of VAT is added to the purchase price at check-out. For customers anywhere in the world other than the United Arab Emirates, taxes and import duties are not collected by BeMystique and are the responsibility of the purchaser in their jurisdiction (i.e. taxes and/or import duties may be payable by the purchaser in their destination jurisdiction in accordance with the rules of such jurisdiction, typically prior to delivery). If you have any questions regarding taxes and/or import duties, we recommend that you contact your local tax authority.
Please see the Shipping section below for any shipping costs that may be payable on your purchase.
Payment on the Website can be made with Visa, MasterCard, and Maestro cards, PayPal, ApplePay and any other method displayed as acceptable on the Website from time-to-time (together the "Cards/Accounts"). Payment will be debited from the Card/Account provided upon acceptance of your order by BeMystique. Certain payment providers / gateways, may redirect you to their site to review and accept the payment. Once this transaction is complete, you will then return to the Website.
You hereby confirm that the Card/Account used for the transaction is yours or that you have been specifically authorized by the owner of the payment card to use it for this purpose. Card/Account holders are subject to validation checks and authorization by the Card/Account issuer. If the issuer of your Card/Account refuses to authorize payment, BeMystique will not be liable for any delay or non-delivery.
By making an offer to purchase a Product, you authorize BeMystique to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, in order to (amongst others) authenticate your identity, validate your Card/Account, obtain an initial Card/Account authorization and allow individual purchase transactions.
BeMystique takes essential precautions to ensure the security of the Website. All payment transactions on the Website are processed using a secure online payment gateway that encrypts your Card/Account details in a secure host environment. To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology. However, BeMystique will not be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
BeMystique uses courier services for its domestic and international deliveries. Same day delivery is available in Dubai, provide that the order is made before 12:00pm on a Business Day ("Business Day" means any day other than a Friday or public holiday in the UAE) and is specifically requested at the time of making the order. If not requested, made after 12:00pm or made on a day other than a Business Day, such order will be delivered on the next Business Day.
BeMystique offers free delivery on orders delivered to customers in the United Arab Emirates (no minimum purchase amount) and on orders delivered to customers internationally, provided that the transaction value of such international order is USD300 or above. On international orders where the transaction value of such international order is less than USD300, the customer will be charged a flat delivery fee of USD 15.
In the event that the ordered Product is returned to BeMystique because of an incorrect delivery address (or other details) or because the Product has not been accepted or retrieved by the customer from the courier, such costs shall be borne by the customer and BeMystique reserves the right to deduct such amount from any amount being returned by BeMystique to the customer for the returned product (or any other amount owed).
RETURN & EXCHANGE
Products may be exchanged within 14 days of purchase. With respect to personalized Products, those may only be sent back to BeMystique for size adjustments, provided that this does not affect any of the personalized elements of the Product.
The purchaser shall pay for the cost of returning the Product and resending any replaced Product.
In order to be accepted for exchange, the Product must be in its original packaging and remain new and unused (no marks or signs of wear on the Product or tags). Please ensure when returning the parcel that the BeMystique packaging is properly protected.
Any Product that is returned for exchange otherwise than in accordance with the above shall be returned to you at your cost.
Customs duties and sales taxes are non-refundable through BeMystique. Please note that exchanges will be submitted through the same customs procedures, therefore may be applicable for duty and tax again. You should approach your customs / tax authority for any tax or customs duty refund.
Please feel free to address any additional questions you may have, to our Customer Care representative by writing us an email to email@example.com.
BeMystique respects the privacy rights of its online customers and recognizes the importance of protecting the information so collected. We will only use the information that we collect about our customers lawfully. We will treat all the personal details of our customers as confidential and reserve the right to disclose this information only in the circumstances set out below. We will keep all the gathered data on a secure server at all times. When you register on the Website, or make a purchase, we will ask you to input and will collect personal details from you such as your full name, e-mail address, billing address and telephone number. We may also gather, and our third party providers may gather, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .ae and .com), your browser type, the country and telephone area code where your computer is located, the pages of the Website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.
We use your information only for the following purposes:
- maintaining your registration.
- for statistical purposes to improve this Website and its services to you.
- to serve Website content to you.
- to administer this Website.
- if you agree, to notify you of products or special offers that may be of interest to you (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list).
- if you agree, to send you information by post or email (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list). If you would rather not receive these alerts, please inform us by sending a quick email with the subject 'Stop' to firstname.lastname@example.org.
- We will not release your personal details to any other company outside of BeMystique or its affiliates, except as may be legally required by the police, regulator or government authority.
COPYRIGHT AND TRADE MARKS
All content available on the Website, including, but not limited to, text, graphics, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of BeMystique, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of BeMystique, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws.
REPRESENTATIONS AND WARRANTIES: LIMITATIONS OF LIABILITY
BeMystique makes no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose.
You agree that, to the fullest extent permitted by applicable law, BeMystique will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:
- interruption of business;
- access delays or access interruptions to the Website;
- data non-delivery, mis-delivery, corruption, destruction or other modification
- loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website;
- computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
- any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
- events beyond BeMystique's reasonable control.
Further, to the fullest extent permitted by law, BeMystique will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise.
You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from BeMystique.
If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by BeMystique shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
No failure to exercise and no delay on the part of BeMystique in exercising any right, remedy, power or privilege under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
BeMystique reserves the right to change these Terms at any time. Any changes are effective immediately upon posting to the Website and your continued use of the Website constitutes your agreement to all such Terms, however, any changes made to these Terms after an order has been placed on the Website, will not affect such order, unless change is required by law.
BeMystique reserve the right to refuse to supply Products to any person for any reason whatsoever, to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. BeMystique will not be liable to you or any third party by reason of BeMystique withdrawing of any Product from the Website, removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
GOVERNING LAW & DISPUTES
Your use of this Website and any purchase by you of any Product from BeMystique shall be governed by the laws of the Dubai International Financial Centre (DIFC) and you hereby submit to the exclusive jurisdiction of the DIFC courts.
If you have any questions, require help when ordering or would like to provide feedback on our service, please email us at email@example.com. You may also call us on +971 4 583 9333 between the office hours of 9:00 am and 6:00 pm (GST) on a Business Day.